This post was published more than a few years ago (on 2004-08-18) and may contain inaccurate technical information, outmoded thoughts, or cringe takes. Proceed at your own risk.
For the first time, two weeks ago, I received a book from Amazon that was defective. The last few pages were bound into the book crooked, and lower then they should have been, resulting in the tops of the pages still retaining the fold from the press, and since they weren’t trimmed, they were still attached at the fold, making it nigh impossible for me to get to any of the pages in the index. Sure, I could’ve cut them myself and lived with the funky pages… but I decided to complain and see where I got with it.