Twitter Suspension: Please Help Rob Rhyne

This post was published more than a few years ago (on 2009-05-26) and may contain inaccurate technical information, outmoded thoughts, or cringe takes. Proceed at your own risk.

My friend Rob Rhyne has been suspended from Twitter for the past week or so because of circumstances beyond his direct control. I submitted this to their support ticket system today:

I understand that you are probably very busy with support requests, but I hope to encourage you to look into a case where it seems that a friend of mine has been overlooked. My friend, Rob Rhyne, aka @capttaco, had his WordPress blog hacked into. Unfortunately, as his blog was linked from his Twitter account, his account was suspended due to “suspected malicious activity,” as he recounted to me. I know Rob personally, and can vouch that he has not acted maliciously in any way, and is innocent in this regard. He has submitted a couple of support tickets, but has not yet received a response from Twitter on this matter, and his account remains suspended, even though the offending link has since been purged of the hacked/potentially malicious content. I hope that you will look into this matter and restore @capttaco’s account as soon as possible. Thank you.

Rob has essentially lost his voice in this matter to the Twitter community, so I’m trying to help bring this to the attention of the fine folks at Twitter. If you feel so motivated, I would appreciate additional help by either sending a message to @twitter or submitting a request via their support ticket system. Thanks for your help, and remember to be nice— I’m sure the Twitter folks aren’t actively trying to hurt Rob, but just may need this brought to their attention so they can address it.

2 thoughts on “Twitter Suspension: Please Help Rob Rhyne”

  1. Well, I just went to his Twitter page & it looks like he’s no longer suspended. As someone who has been suspended today for no obvious reason, and after searching Google and discovering Twitter’s abysmal track record for fixing this sort of eroneous suspension, I expect I’m done with Twitter for good. I’d love to know how many months it took, and what finally did the trick?

  2. I believe Twitter eventually did work through the support queue, and that’s just what did it: time. A number of relatively innocent accounts had gotten snatched up with a rash of spammers, and they just needed time to sort it out. I’d suggest to make sure you’ve submitted a support request with Twitter on the issue, and encourage those who know you on Twitter to do the same.

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